Return and refund policy
At Lusose, we strive to ensure that every customer is fully satisfied with their purchase. If for any reason you are not happy with your Lusose product, we’re here to help. Please review our Return and Refund Policy below.
Returns
We accept returns within 30 days of your purchase date. To be eligible for a return, the following conditions must be met:
- The product must be unused, in the same condition as when you received it, and in its original packaging.
- You must provide proof of purchase (order number, receipt, or invoice).
To initiate a return, please contact our customer service team at contactlusose@gmail.com with your order details and reason for the return. Our team will provide instructions on how to proceed with the return process.
Return Shipping
Customers are responsible for the return shipping costs unless the product is defective or incorrect due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that:
- Shipping costs are non-refundable.
- If the product is returned in a damaged condition, or with missing parts that were not due to our error, only a partial refund may be granted.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account or payment method again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund, please contact us at contactlusose@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contactlusose@gmail.com, and we will assist you.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Products marked as "Final Sale"
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at contactlusose@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out to our support team at contactlusose@gmail.com. We’re here to ensure your experience with Lusose is a positive one.
Thank you for choosing Lusose!